RETURN & REFUND POLICY
Our Commitment to You
As your trusted partner, we deliver high-quality products at the best prices with premium service and convenience. If unsatisfied with your purchase, we gladly assist with exchanges, returns, or repairs. Contact our Customer Service at support@kreatoys.com for support.

Returns
◆ Refunds are available within 30 days of receiving undamaged products (no artificial damage). Return shipping fees are the customer’s responsibility.
◆ Exchanges are only offered for defective/damaged items. To exchange for the same item, email us at support@kreatoys.com.
◆ Important: Request a return address via email before shipping items back. Contact: support@kreatoys.com.

Non-Refundable Cases

  • Returns shipped to incorrect addresses (including direct returns to warehouses without prior contact).

  • Returns shipped as “Cash on Delivery” (COD).

Refunds
◆ After receiving and inspecting your return, we will notify you of approval/rejection via email. If approved, refunds will be processed to your original payment method within 7 business days.
◆ Return shipping costs are non-refundable and will be deducted from your refund.
◆ For exchanges, replacement items ship upon receipt of your return. Delivery times vary by location. For returns valued over €75, we recommend using trackable shipping or purchasing shipping insurance. We cannot issue refunds for lost returns.

Special Conditions
◆ Only regularly priced items are refundable; sale/discounted items are final.
◆ Delayed/Missing Refunds?
① Check your bank account first.
② Contact your credit card issuer (refunds may take time to process).
③ Contact your bank.
If unresolved, email support@kreatoys.com.